Privacy Policy

1. Data controller

Deskkup, a business established at Agla Akplomey, Cotonou, Benin. Our full identification appears in our legal notice.

Contact: help@deskkup.com, +229 01 98 27 21 89.

2. Data we collect

Browsing the site requires no personal data. What follows is only what you send us:

• Order: name, WhatsApp number, email, delivery address, tax ID where applicable, items ordered
• Quote request: name, WhatsApp number, email, company, description of the requirement, budget range, quantity
• Commercial documents: the client's name, contact, email, address and tax ID
• Payments: amounts, method, dates
• Availability alert: first name and WhatsApp number
• Introducers: the introducer's name and contact, and the orders attached to their code

We collect no banking data: the site accepts no online payment.

3. Purposes

Your data is used solely to:

• fulfil your order and arrange its delivery
• produce the matching quotes, proforma invoices, invoices and delivery notes
• answer your request for a quote or for information
• tell you when an item becomes available, if you asked us to
• measure site traffic, subject to your consent

We neither sell nor rent your data. We do not use it for marketing without your agreement.

4. Retention

Data attached to an order is kept for as long as performing the contract requires, as described in our terms of sale, then for the period imposed by accounting and tax obligations.

Quote requests that lead nowhere are deleted once they serve no purpose.

Availability alert sign-ups are deleted once the alert has been sent or the item dropped.

5. Recipients

Your data is accessible only to Deskkup and to the providers needed to deliver the service:

• Cloudflare, for site hosting, the database and form anti-spam protection
• Google, for traffic measurement, only if you consented to it. This processing involves a transfer of data to the United States
• Our accounting firm, for accounting records
• The freight forwarder or carrier appointed, for the name and address of a delivery recipient

No other sharing takes place, save where the law requires it.

6. Traffic measurement and cookies

The site uses Google Analytics to measure its traffic.

No measurement cookie is set before you accept: refusal is the default state. Your choice is stored in your browser and can be changed at any time: open cookie settings.

Refusing does not stop every technical exchange with Google: aggregated, cookieless measurements are still sent, and your IP address remains visible to its servers. We would rather tell you than let you believe communication stops entirely.

Cookies strictly necessary to run the site, such as remembering your language or opening a document meant for you, need no consent and serve no tracking purpose.

7. Your rights

You may at any time request:

• access to the data we hold about you
• correction of inaccurate data
• deletion of your data
• objection to its processing

Write to help@deskkup.com. We answer within 30 days.

Deletion cannot cover records the law requires us to keep, in particular accounting documents and issued invoices.

8. Complaints

In Benin, the processing of personal data falls under the digital code and the Personal Data Protection Authority (APDP).

If an answer does not satisfy you, you may refer the matter to the APDP.