Terms and Conditions of Sale

1. Purpose and scope

These terms apply to every sale of workspace furniture and equipment made by Deskkup, whose full identification appears in our legal notice. They apply whether the enquiry began on the website, in the showroom or by messaging.

Placing an order implies acceptance of these terms. Specific conditions stated on a quote or a proforma invoice prevail over these terms where they differ.

2. Products

Our sit-stand desks consist of an electric frame and a tabletop. The standard sizes are 120 × 60 cm and 160 × 70 cm, single-motor or dual-motor.

Any other size is made to order, built to the agreed dimensions, and can be neither returned nor exchanged.

Solid wood tops show natural variations in grain and tone from one batch to the next. Some photographs on the site have been enhanced or computer-generated; they are illustrative, and the product delivered matches the technical specification on its page.

3. Prices

Prices are stated in CFA francs. The displayed price covers the desk alone.

Delivery is never included. It is quoted according to the destination and appears as a separate line on the quote, the proforma and the invoice.

No discount is granted by default. A discount remains possible case by case, subject to prior written agreement.

A quote or a proforma is valid for 30 days from its date of issue.

4. Orders and formation of the contract

The website accepts no online payment. The cart and checkout record an enquiry, to which an order number is assigned. That record does not constitute a contract.

The sale is formed when Deskkup confirms the order in writing, once the product, price, lead time and payment terms are agreed, and once the deposit has been paid where one is required.

The lead time depends on the availability of the item, which is stated to you before any validation.

An item held in stock is delivered within 4 working days from payment.

An item requiring a supplier order is delivered within an indicative lead time of two and a half months from payment of the deposit, which triggers procurement. That lead time depends on international shipping and customs clearance, and is not a commitment to a firm date.

Where they differ, the lead time stated on the quote or on the written confirmation prevails over these terms.

5. Deposit and cancellation

Any order requiring a supplier order calls for a deposit of 60 % of the total. That deposit triggers procurement and the start of production.

The customer has 7 days from payment to withdraw. The deposit is then refunded in full, less the bank transfer fees actually incurred.

After that period the order can no longer be cancelled. Should the customer withdraw regardless, the order is terminated and the deposit remains definitively acquired by Deskkup as compensation, with no further claim on either side.

6. Payment in instalments

Instalment payment is reserved for individuals, for standard sizes and for items held in stock. Made-to-order sizes and items requiring a supplier order are not eligible.

Three plans are offered, with no arrangement fee:

• Plan A: 50 % on order, 50 % on settlement, within 1 month
• Plan B: 40 % on order, then 30 % and 30 %, within 2 months
• Plan C: 25 % on order, then three payments of 25 %, within 3 months

The desk remains held by Deskkup and is handed over only once the order is paid in full.

The customer may withdraw at any time before handover. Deskkup then retains 10 % of the total order value as compensation, taken from the sums already paid; the balance is refunded, less bank transfer fees. The same applies if the order is not settled by the end of the maximum period.

7. Delivery and transfer of risk

The lead times set out under “Order and formation of the contract” apply to our usual delivery areas. Outside those areas, terms and lead times are confirmed before validation. Delivery outside Benin is quoted once the freight forwarder's price is obtained.

Risk passes to the customer on handover of the goods, whether at the workshop, at home or at the stated premises.

Where damage is visible, the customer must record precise reservations on the carrier's receipt and send us, within 48 hours, photographs of the outer packaging with its label and of the damage found. A receipt signed without reservation makes a transport damage claim inadmissible.

8. Acceptance

At the end of installation, an acceptance record is signed by the customer or their representative. It confirms that the equipment conforms and works, or details the reservations.

That document starts the warranty period and, where the balance is due on receipt, establishes that the condition has been met.

An acceptance record signed without reservation closes the question of the condition of the goods at delivery.

9. Warranty

The motor is guaranteed for 12 months against manufacturing defects, from the date of the acceptance record.

The warranty is conditional on respecting the model's maximum load: 70 kg for a single-motor frame, 120 kg for a dual-motor frame. Exceeding it, even once, ends the warranty.

Covered: a jammed or failed motor, and a failed control unit.

Excluded: exceeding the load limit, screws driven through the tabletop by over-tightening, and cracks caused by impact. The tabletop and the frame are not covered: they are passive parts whose condition is established at acceptance. A defect visible on delivery, such as unusable threading or a badly cut part, falls under the reservations recorded on the acceptance record and is exchanged straight away: the warranty only starts once acceptance is complete.

A valid warranty claim results in replacement of the motor unit, to the exclusion of any other compensation.

The statutory warranties owed by any seller, in particular against hidden defects, remain applicable.

10. Returns

Outside the deposit regime and outside instalment payment, a return request is considered case by case.

No refund is issued before the product has been physically received at our workshop and inspected.

Return shipping is at the customer's expense. A reduction of 20 % to 30 % applies where the product has been assembled and shows signs of assembly.

Made-to-order products are never taken back.

11. Retention of title

Where goods are delivered before payment in full, they remain the exclusive property of Deskkup until the price has been paid in full.

If payment remains outstanding more than 30 days after the due date, Deskkup may require the return of the goods or start recovery proceedings. Sums already paid remain acquired as compensation.

12. Personal data

Data collected when an order is placed is used to fulfil it and to produce the corresponding commercial documents.

Its processing is described in our privacy policy.

13. Governing law and disputes

These terms are governed by Beninese law.

In the event of a disagreement, the parties will seek an amicable solution before taking any action. Failing agreement, the dispute falls to the competent courts of Cotonou.

Deskkup may amend these terms at any time. The terms applying to an order are those in force on the date of its written confirmation.